Shipping and delivery

Shipping & Delivery Policy

1. Processing Times

All orders processed : 2–15 business days. (excluding weekends and bank holidays).

During busy periods, processing times may be slightly longer.

You will be notified if there are any significant delays with your order.

2. Delivery Times

Delivery times vary depending on location and shipping method selected at checkout.

Typical UK delivery times are:

These are estimated times only and are not guaranteed.

3. Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation message (if contact details are provided).

Tracking information will be provided where available.

4. Delays

We are not responsible for delays caused by postal services, customs, weather conditions, or other factors outside our control.

5. Incorrect Address

Customers are responsible for providing accurate delivery information at checkout.

We are not liable for orders lost or delayed due to incorrect or incomplete addresses.

If an order is returned due to an address error, additional shipping charges may apply to resend it.

6. Lost or Missing Parcels

If your parcel has not arrived within the expected timeframe, please contact us so we can assist in opening an investigation with the courier.

We are not responsible for parcels marked as delivered by the courier.

7. Damaged Items

If your order arrives damaged, you must contact us within 48 hours of delivery with photographic evidence so we can review the issue.

8. International Shipping

International delivery times vary by destination and may be subject to customs clearance delays.

Any customs fees, import duties, or taxes are the responsibility of the customer.

9. Contact

For any shipping enquiries, please contact us via the official contact details provided on our website.